Responsible Gaming at jiji2

Playing Responsibly at jiji2

At jiji2, we genuinely care about the well-being of every player on our platform. Online gaming — whether it's slots, bingo, live casino, or fishing games — is meant to be a form of entertainment, not a way to earn income or escape from problems. That's the foundation of responsible gaming, and it's something jiji2 takes very seriously.

We know that for most of our players in Manila, Cebu, Davao, Quezon City, and across the Philippines, gaming is a fun pastime enjoyed responsibly. But we also recognize that for a small number of people, gambling can become problematic. That's why jiji2 has built a comprehensive responsible gaming framework that gives every player the tools, information, and support they need to stay in control.

Our responsible gaming program is aligned with PAGCOR's guidelines for licensed online gaming operators in the Philippines. We are committed to upholding the highest standards of player protection and ethical gaming practices.

The 21+ Age Requirement

Under Philippine law and PAGCOR regulations, online casino-style gaming is strictly restricted to individuals aged 21 years and above. jiji2 enforces this requirement rigorously through our Know Your Customer (KYC) verification process.

Every new jiji2 account must be verified with a valid government-issued ID before deposits and gameplay are permitted. Accepted IDs include the Philippine passport, PhilSys National ID, SSS ID, UMID, and driver's license. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

We also encourage parents and guardians to use parental control software on shared devices to prevent underage access to online gaming platforms. jiji2 supports all efforts to keep gaming away from minors.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. The earlier it's recognized, the easier it is to address. jiji2 encourages all players to regularly reflect on their gaming habits. Some warning signs to watch out for include:

• Spending more money on gaming than you can afford to lose;
• Borrowing money or selling possessions to fund gaming;
• Feeling anxious, irritable, or restless when not playing;
• Chasing losses — continuing to play in an attempt to win back money you've lost;
• Neglecting work, school, family, or social responsibilities because of gaming;
• Lying to family members or friends about how much time or money you spend on gaming;
• Using gaming as a way to escape stress, depression, or personal problems;
• Failed attempts to cut back or stop gaming despite wanting to.

If any of these signs sound familiar, please don't hesitate to reach out for help. You are not alone, and support is available.

How to Use jiji2's Self-Exclusion Tool

Self-exclusion is one of the most powerful responsible gaming tools available on jiji2. When you activate self-exclusion, your account is immediately suspended for the chosen period — you will not be able to log in, deposit, or place bets until the exclusion period has ended.

How to activate self-exclusion on jiji2:

1. Log in to your jiji2 account;
2. Navigate to Account Settings > Responsible Gaming;
3. Select "Self-Exclusion" and choose your preferred duration (6 months, 1 year, or permanent);
4. Confirm your selection — the exclusion takes effect immediately.

During your self-exclusion period, jiji2 will also suppress all marketing communications to your registered email and mobile number. If you continue to receive promotional messages, please contact our support team so we can resolve this immediately.

Tips for Keeping Gaming Fun

Responsible gaming isn't just about crisis intervention — it's about building healthy habits from the start. Here are some practical tips that jiji2 recommends to all players:

• Set a budget before you play — decide how much you're comfortable spending and stick to it, whether you're playing slots, bingo, or fishing games;
• Treat losses as the cost of entertainment — never chase losses or view gaming as a way to make money;
• Take regular breaks — use jiji2's session time limit and reality check features to remind yourself to step away;
• Don't play when emotional — avoid gaming when you're stressed, upset, or under the influence of alcohol;
• Balance gaming with other activities — maintain a healthy mix of hobbies, social activities, and responsibilities;
• Keep track of your spending — review your jiji2 transaction history regularly to stay aware of your gaming expenditure;
• Talk to someone you trust — if gaming is becoming a concern, share your feelings with a friend, family member, or professional counselor.

Support Resources in the Philippines

jiji2 encourages any player who feels they may have a gambling problem to seek professional support. The following resources are available to players in the Philippines:

• PAGCOR Responsible Gaming Program — PAGCOR operates responsible gaming initiatives for players in the Philippines. Contact PAGCOR directly for guidance on self-exclusion registries and support programs;
• National Center for Mental Health (NCMH) — The NCMH provides mental health support services across the Philippines, including counseling for behavioral addictions;
• Gamblers Anonymous Philippines — A peer support community for individuals dealing with compulsive gambling, with meetings available in Metro Manila and other major cities;
• DOH Mental Health Hotline — The Department of Health operates a mental health crisis hotline available to all Filipinos.

jiji2's customer support team is also available 24/7 to assist players who wish to activate responsible gaming tools or discuss concerns about their gaming behavior. Reach us at [email protected].